How to Organize Your Call Center Team | Members, Workgroups, Roles & Statuses
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How to Organize Your Call Center Team | Members, Workgroups, Roles & Statuses
Managing a call center team becomes much easier when everything is clearly structured. In this video, you will learn how to manage your team in MightyCall using the Members, Workgroups, Roles, and Statuses tabs. See how to invite users, organize agents into groups for smarter call routing, control access to communication history, and create ...
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